CPGRAM LOSES EFFECTIVENESS (!)

Bureau,Odishabarta

Centralized Public Grievance Redress And Monitoring System (CPGRAM) loses effectiveness with 500 characters allowed for lodging complaints for nine important departments

DELHI:Web-portal Centralized Public Grievance Redress And Monitoring System (CPGRAM) allows just 500 characters to be posted as complaints for nine important departments namely Post, Telecommunication, Banking, Insurance, School education, Road Transport, Health, External Affairs and Petrol attracting maximum use of web-portal. For rest others normal 3000 characters are allowed on posted complaints.

It is rather impossible to convey a complaint in just 500 characters. Department of Administrative Reforms and public Grievances managing CPGRAMS portal should restore character-limit of 3000 for these important departments also. Web-portal CPGRAMS should be further simplified by removing restriction of special characters in posted complaints.

Portal should also incorporate feature to accept Suggestions like exists on similar web-link available on website of Prime Minister. At times important suggestions remove the very cause of generation of Complaints at the root-level itself.

Input;Subash