Odisha’s Sambalpur Grievance Hearing: 2,400 Complaints Heard, Rs. 19.5 Lakh Medical Aid Disbursed
Chief Minister Mohan Charan led the 10th Public Grievance Hearing, resolving issues on the spot.
Sambalpur : In a remarkable display of responsive governance, the Odisha government transformed Sambalpur into the epicentre of state administration for a day, holding the 10th public grievance hearing at the Sambalpur Municipal Corporation office.
Led by Chief Minister Mohan Charan Majhi, the event saw the participation of the Deputy Chief Minister KV Singh Deo, 10 cabinet ministers, departmental secretaries, and senior officials, all united in their mission to listen to the people’s concerns and provide immediate solutions.
The initiative, a cornerstone of the state’s commitment to transparent and accessible governance, marked a shift from traditional bureaucracy. Instead of citizens travelling to the state capital, the government came to them, setting up a robust grievance redressal system in Sambalpur. The event, which began at 8 AM, drew thousands of citizens, creating a vibrant atmosphere as people from across the region brought their issues directly to the state’s top leadership.
The Sambalpur grievance hearing was a meticulously organised affair, with 2,400 complaints registered—1,000 online and 1,400 offline. The government’s “Single Window System” proved instrumental in delivering swift aid, particularly for those battling critical illnesses. Eighteen individuals suffering from severe or terminal diseases received immediate medical assistance totalling ₹19.5 lakh from the Chief Minister’s Relief Fund. A dedicated medical team was stationed at the grievance cell to expedite health-related requests, ensuring no delay in life-saving support.
Beyond healthcare, the grievances spanned a wide range of issues, from pension disputes to irrigation challenges. For instance, Deeptirani Padhi from Sambalpur approached the Chief Minister with a pension-related complaint. Her issue was promptly addressed, with officials directed to take immediate action, allowing her to leave with renewed hope. Similarly, residents of Dunguribahal in Bargarh district raised concerns about irrigation facilities. The Chief Minister instructed the Water Resources Department’s top engineer to resolve the issue, earning the community’s gratitude.
